This policy applies to card payments for electric vehicle charging sessions made through this platform and processed by myPOS.

1. What you are paying for

The service is the energy delivered to your vehicle during a charging session. The price per kWh, the fees and the VAT are shown before you pay, in euros (EUR) and including VAT.

2. Pre-authorization

Before charging starts, a pre-authorization amount is held on your card. This amount is not a charge: it is a hold on your balance that guarantees payment of the session.

At the end of the session we charge only the energy actually consumed, plus any applicable fees. The unused part of the pre-authorization is released automatically.

3. Release and refund times

• The release of the unused part is requested from myPOS when the session ends.
• The amount becomes available on your card within the time set by your issuing bank, usually between 5 and 10 business days.
• A refund of a charge that has already been made goes back to the same card used for the payment, never to a different payment method.

4. When you are entitled to a refund

We refund, in full or in part, when:

• charging never started or was interrupted by a charger or network fault, and the amount charged exceeds the energy delivered;
• you were charged more than the amount shown before payment;
• you were charged twice;
• the law gives you that right.

5. Returns and right of withdrawal

There are no physical goods to return. Under Decree-Law no. 24/2014, the 14-day right of withdrawal does not apply to services that have been fully performed when performance began with your prior express consent, as happens when you start a charge. Before charging begins you can cancel at no cost (see the Cancellation Policy).

6. How to request a refund

Email us at geral@ecochoice.pt or call +351 213 879 412, stating the email used for the payment, the date and time of the session and the charger location. We reply within 5 business days and, if the request is accepted, the refund is requested from myPOS within 14 days.

7. Complaints

You can file a complaint through the Electronic Complaints Book at www.livroreclamacoes.pt or directly at geral@ecochoice.pt. In case of a consumer dispute, you may also turn to an alternative consumer dispute resolution body.

8. Contact details

Eco Choice, S.A.
VAT number 508080991
Registered office: Rua Dr. Manuel Simões Barreiros, Nº 58, 2.º, 3260-424 Figueiró dos Vinhos, Portugal
Office: Rua 3 da Matinha, Bloco 1, Loja F, 1950-326 Lisboa, Portugal
Email: geral@ecochoice.pt
Phone: +351 213 879 412 (cost of a call to a national landline)