This policy describes how the charging service is delivered.

1. Nature of the service

We sell energy for charging electric vehicles. It is a service provided on site, at the charger you choose. No physical goods are shipped, so there are no shipping costs, transport times or delivery addresses.

2. When the service is delivered

The service is delivered immediately: charging starts as soon as the payment is authorized and your vehicle is plugged in, normally within a few seconds. You can follow the session on the session page, opened through the link or the QR code.

3. Confirmation

After payment you receive a confirmation on screen. When the session ends, a summary shows the energy consumed, the duration and the amount charged. If you provided billing details, the invoice is issued in your name.

4. When the service may not be delivered

Charging may not start if the charger is busy or unavailable, if the vehicle is not properly connected, or if there is a communication or power failure. In those cases nothing is charged and the pre-authorization is released (see the Cancellation Policy).

5. Availability and scope

The service is available at chargers identified by a QR code, in Portugal, while they are operational. Prices are shown in euros (EUR), including VAT.

6. Contact details

Eco Choice, S.A.
VAT number 508080991
Registered office: Rua Dr. Manuel Simões Barreiros, Nº 58, 2.º, 3260-424 Figueiró dos Vinhos, Portugal
Office: Rua 3 da Matinha, Bloco 1, Loja F, 1950-326 Lisboa, Portugal
Email: geral@ecochoice.pt
Phone: +351 213 879 412 (cost of a call to a national landline)