This policy explains how you can cancel or stop a charging session and what happens to your payment.

1. Before charging starts

You can cancel at no cost until charging begins. Simply leave the payment page or choose to go back. If you have already authorized the payment, the pre-authorization is released in full and nothing is charged.

If the payment is not completed or charging does not start, the pre-authorization is also released. The amount becomes available on your card within the time set by your issuing bank, usually between 5 and 10 business days.

2. During charging

You can stop charging at any time, on the session page or at the charger itself. We charge only the energy delivered up to the moment you stopped, plus any applicable fees. The unused part of the pre-authorization is released.

3. Cancellation by us

We may interrupt or cancel a charging session for safety reasons, a technical fault, a lack of power on the grid or maintenance of the charger. In that case we charge only the energy actually delivered.

4. After charging has ended

A finished session cannot be cancelled, because the service has already been fully provided. If you believe the amount charged is wrong, see the Refund and Return Policy.

5. Complaints

You can file a complaint through the Electronic Complaints Book at www.livroreclamacoes.pt or directly at geral@ecochoice.pt. In case of a consumer dispute, you may also turn to an alternative consumer dispute resolution body.

6. Contact details

Eco Choice, S.A.
VAT number 508080991
Registered office: Rua Dr. Manuel Simões Barreiros, Nº 58, 2.º, 3260-424 Figueiró dos Vinhos, Portugal
Office: Rua 3 da Matinha, Bloco 1, Loja F, 1950-326 Lisboa, Portugal
Email: geral@ecochoice.pt
Phone: +351 213 879 412 (cost of a call to a national landline)